| Question
1: How much is it in $ - dollars (Or any other local currency?). |
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Answer:
Click the currency Converter button
£
Click
here
to open the Currency Converter. $
Please note
this converter is for your information only.
|
| Question
2: How do I know you have received my order? |
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Answer:
We e-mail you automatically once your order arrives on our
secure server.
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|
Question
3: Do you e-mail me when my goods have been shipped?
|
|
Answer:
No. But goods are normally sent on the day we receive your
order. (If the goods you want are not in stock we will e-mail
you for advice.)
|
| Question
4: Will be goods be tracked from supplier to customer? |
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Answer:
When we post goods we have the parcel bar-coded, giving us a tracking
system providing time and date of delivery plus evidence of a
customer signature on receipt.
|
| Question
5: Are goods insured? |
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Answer:
They are nominally insured; which means our standard shipping
and tracking rate covers the goods up to £27 pounds. We
handle all the paperwork if goods are lost or fail to turn up.
|
| Question
6: Will I lose any money if goods are lost in transit? |
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Answer:
No; after we have looked into what happened and are satisfied
you never received anything we will probably dispatch more goods
to you if that is what you wish or we will credit your card.
|
| Question
7: How secure is your secure site and your encryption? |
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Answer:
We use industry standard Internet encryption with 128 bit SSL
software developed by RSA Data. When you enter our secure order
form hosted on our secure server your browser will automatically
inform you that encryption is being used. Look for the padlock
at the bottom of your browser window. Furthermore, all data stored
on the secure server is encrypted again and protected by a firewall,
the specification of which has been recognised by the major banks.
Your card details are kept confidential at all times.
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| Question
8: What is your Privacy Policy? |
| Answer:
We operate a simple policy; we do not share any information
with any other 3rd party companies and we do not send out any marketing
e-mail. |
| Question
9: Returned Goods - Can I return goods if they do not suit me? |
|
Answer:
You may return any good(s) except pillows.
Goods must
be returned in pristine condition within 3 days of their arrival
at your home/business. They must be returned at your expense using
a courier service which offers you a signed-for-on-delivery service.
We reserve the right to refuse a refund if the goods are damaged
in transit during return.
We regret
we cannot accept returned pillows for the simple reason they cannot
be put into stock and resold for hygiene reasons.
Our experience
over the last 13 years in our shop and the last 2 years trading
on the web site, tells us, customers who find a pillow unsuitable
have little difficulty passing it on to a friend or relative.
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