| Question
1: How much is it in $ - dollars (Or
any other local currency?). |
|
Answer:
£
Click
here
to open the Currency Converter. $
Please
note this converter is for your information
only.
Any
questions? E-mail stannes@the-comfort-shop.co.uk
|
| Question
2: How do I know you have received my
order? |
|
Answer:
We e-mail you automatically once your
order arrives on our secure server.
|
|
Question
3: Do you e-mail me when my goods
have been shipped?
|
|
Answer:
No. But goods are normally sent on
the day we receive your order. (If the
goods you want are not in stock we will
e-mail you for advice.)
|
| Question
4: Will be goods be tracked from supplier
to customer? |
|
Answer:
When we post goods we have the parcel
bar-coded, giving us a tracking system
providing time and date of delivery plus
evidence of a customer signature on receipt.
|
| Question
5: Are goods insured? |
|
Answer:
They are nominally insured; which
means our standard shipping and tracking
rate covers the goods up to £27
pounds. We handle all the paperwork if
goods are lost or fail to turn up.
|
| Question
6: Will I lose any money if goods are
lost in transit? |
|
Answer:
No; after we have looked into what happened
and are satisfied you never received anything
we will probably dispatch more goods to
you if that is what you wish or we will
credit your card.
|
| Question
7: How secure is your secure site and
your encryption? |
|
Answer:
We use industry standard Internet encryption
with 128 bit SSL software developed by
RSA Data. When you enter our secure order
form hosted on our secure server your
browser will automatically inform you
that encryption is being used. Look for
the padlock at the bottom of your browser
window. Furthermore, all data stored on
the secure server is encrypted again and
protected by a firewall, the specification
of which has been recognised by the major
banks. Your card details are kept confidential
at all times.
|
| Question
8: What is your Privacy Policy? |
| Answer:
We operate a simple policy; we do not
share any information with any other 3rd
party companies and we do not send out any
marketing e-mail. |
| Question
9: Returned Goods - Can I return goods
if they do not suit me? |
|
Answer:
You may return any good(s) except pillows.
Goods
must be returned in pristine condition
within 3 days of their arrival at your
home/business. They must be returned at
your expense using a courier service which
offers you a signed-for-on-delivery service.
We reserve the right to refuse a refund
if the goods are damaged in transit during
return.
We
regret we cannot accept returned pillows
for the simple reason they cannot be put
into stock and resold for hygiene reasons.
Our
experience over the last 13 years in our
shop and the last 2 years trading on the
web site, tells us, customers who find
a pillow unsuitable have little difficulty
passing it on to a friend or relative.
|
